What ISO 9001 means to you:
CUSTOMER SATISFACTION! Though there are many benefits improving customer satisfaction is the primary reason SDC has established this program. Benefits of a quality management system include: Primary customer and end user benefits • Higher product quality • Higher customer satisfaction External benefits detailed • Higher product quality • Higher percentage of on-time delivery • Improved customer and supplier relations • Increased customer satisfaction • Strong competitve edge • Company and product credibility • Ease of trade • Reduced customer audits • Increased market share Internal benefits detailed • Increased efficiency and productivity • Higher level of quality control • Increased first pass yields • Predictability of operations • Reduced waste and costs • Employee quality awareness • Consistent business process based on improvement • Established process for growth • Better understanding of tasks and jobs • Reduced cycle times • Positive corporate cultural awareness
What is ISO 9001 - 2000?
World class companies are selecting to follow ISO 9001 quality elements. The implementation of this Quality Management System establishes SDC as part of a select group of national and international manufacturers that continually strive for improvement of daily operations, product quality and customer satisfaction.
The International Organization for Standardization is a worldwide federation of national standards bodies from 152 countries (Headquarters: Geneva, Switzerland). ISO 9001: 2000, is an international quality standard which governs the internal practices and procedures that effect the resulting product of a company. These practices and procedures cover all aspects of SDC manufacturing operations including product development, production, shipping, accounting and customer service.
SDC has developed a comprehensive quality management system that has been audited and certified by British Standards Institution (BSI) as meeting ISO 9001-2000 requirements. This organization will continue to monitor SDC compliance to these standards on a semi-annual basis.
The ISO 9001 registration is verification for the customer and product end user that SDC practices a comprehensive quality management program. This reduces the customers need to conduct audits of the manufactures quality control system, promoting ease of national and international trade. A copy of our ISO 9001 registration is available on request.