Job Opportunities at SDC


Western Regional Sales Manager
(AZ, CA, CO, ID, NM, MT, NV, OR, UT, WA, WY)

Position Summary
Reporting directly to the Vice President Sales the ideal candidate is a self-motivated, driven sales professional with a passion for excellence.  The Western Regional Sales Manager is part of an energetic team responsible for driving profitable revenue growth of SDC architectural door hardware, access control and security industry business solutions. The role delivers results by maintaining and expanding the reseller customer base (hardware and security dealers/integrators, reps and distributors) through leadership and cross-functional collaboration with Marketing, Product Management, Customer Support and Manufacturing. They are detail oriented, strategic and analytical with the ability to think outside the box while being responsible for developing and executing sales strategy to achieve growth and profitability goals and forecasts for their region.

Responsibilities
  1. Proactively manage and support SDC’s independent sales organizations (ISO) within the region.
  2. Proactive demand creation at multiple levels independently or in concert with SDC ISO’s with focus on architectural engineers, security consultants, spec-writers, distributors, system integration, installing dealers, locksmith, end-users.
  3. Maintains and expands customer base; building and maintaining rapport with key customers; identifying new customer opportunities.
  4. Develops and increases sales revenue to meet assigned targets by contributing regional sales information, forecasting and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
  5. Becomes actively involved in a new reseller’s, ISO’s, including non-direct buy influencers by providing sales orientation; coordinates, assists and leads in sales product training programs.
  6. Acts as a resource to resellers and ISO’s in contract opportunities and proposals.
  7. Attends trade shows; assists with the planning of sales exhibits; participates in education and training conferences on selling and marketing programs.
  8. Keeps informed of new products, services and other general information of interest to customers.
  9. Checks on competitive activity and develops new methods of attaining resellers and assisting resellers in attaining new accounts.
  10. Troubleshoots problems regarding products provided; answers questions from resellers and handles complaints to ensure a high level of customer satisfaction is maintained.
  11. Provides comprehensive reports to the Vice President and Executive Management as required.
  12. Communicates and collaborates, participates and attends meetings with Marketing, Sales and Product teams at SDC Camarillo facility on a regular basis.
  13. Performs other job-related duties and responsibilities as may be assigned from time to time.

Regional Sales Manager Skills and Qualifications:
Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Sales Planning, Solutions Selling, Managing Profitability, Business Acumen.

Technical Skills
Thorough working knowledge of mechanical and electronic access control hardware and security solutions. Adept/proficient with MS Office, email, electronic/online, and mobile communication and work productivity tools. Ability to learn new programs.

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00p.m.PST and must work 40 hours each week to maintain full-time status. Evening and weekend work may be required as job duties demand.

Travel
This position requires up to 65% travel. Frequently travel is outside the employee’s local area and overnight.

Required Education and Experience
  • Bachelor’s degree in Sales, Marketing, Business or Technical field preferred
  • 7+ years sales or specification experience including leadership experience; Industry specific experience preferred
  • Strong knowledge of openings industry in regards to mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
  • Basic understanding of locksmith industry, security system integration and related components
  • Excellent verbal and written communication skills
  • Strong customer focus
  • Ability to travel up to 70%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Position also includes remote responsibility for managing ISO’s covering Hawaii and Alaska.

Send resume to Sales@SDCsecurity.com

Technical Support Associate

Description: Excellent opportunity for an experienced Technical Support professional with expertise in a high-volume call center environment to join our team at our Camarillo, CA headquarters. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The Technical Support Associate will have proven Door Access & Egress Control System Design and Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must. Reporting to the Vice President of Sales, the Technical Support Associate will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.

Essential responsibilities include:
  • Maintain prompt and effective call response times and standards
  • Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
  • Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction
  • Design and develop multi-door, code compliant solutions to assist customers with developing job bids based on our products

Qualifications and Requirements:
  • 3 - 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
  • Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
  • Strong understanding of locksmith industry, security industry and related components
  • Demonstrable experience in the design and installation of electronic hardware components, access controls, and security solutions including network infrastructure, integration with and programming of access control systems
  • Excellent verbal and written communication skills
  • Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
  • Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
  • Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
  • Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools 
Send resume to Sales@SDCsecurity.com

Security System / Access Control / Door Hardware Industry
(All USA territories) Sales Representative Agency

Description: Security Door Controls is currently looking for independent representative sales agencies located throughout the United States to service the existing account base and expand SDC's sales throughout each regional sales territory. The ideal agency should have offices and personnel located throughout territory that they cover. The agency must have a proven record of sales to the security access control or door hardware industries. The agency personnel should have excellent sales and communication skills, technical knowledge and experience with electric door locking hardware, and security access control systems.

SDC will provide product training, literature and samples. The sales agency will report to the Vice President of Sales.

Territory Availability: Immediately

Contact: Sales@SDCsecurity.com

Mexico and South America Sales Representatives,
Sales Representative Agency

Description: Security Door Controls is currently looking for independent representative sales agencies located in Mexico and South America to service the existing account base and expand SDC's sales throughout both regions. The ideal agency should have multiple offices and personnel located throughout country and territories that they cover. The agency must have a proven record of sales to the security and door hardware industries. The agency personnel should have excellent sales and communication skills, technical knowledge and experience with door locking hardware, and security access control systems.

SDC will provide product training, literature and samples. The sales agency will report to the Vice President of Sales.

Territory Availability: Immediately

Contact: Sales@SDCsecurity.com