Privacy & Communications Policy

Security Door Controls (“SDC,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and share your information.

By using our website or communicating with us, you consent to the practices described below.

Information We Collect
We may collect personal information you voluntarily provide, including:

• Name
• Address
• Email address
• Phone number
• Employer and job title

We may also collect non-personal or technical information such as IP address, browser type, access times, and referring websites.

How We Use Information
We use your information to:

• Provide and support our products and services
• Communicate with you via orders, accounts, and support requests
• Improve our website and customer experience
• Send relevant updates, offers, or service-related communications

Communications & Messaging
We may contact you via phone, SMS/text message, email, online chat, or video for customer service, order updates, and other business-related purposes.

SMS / Messaging
By providing your mobile number and opting in, you consent to receive SMS messages from SDC.

• Message frequency may vary
• Message and data rates may apply

You may opt out at any time by replying “STOP”. For assistance, reply “HELP” or contact us at 800-413-8783.

We do not sell or share your phone number or SMS consent data for third-party marketing.

We may share your information with service providers that help deliver messaging services (e.g., platforms and carriers), solely for operational purposes and subject to confidentiality obligations.

Call Recording and Monitoring
We may record and monitor calls for quality, training, and compliance purposes.

By continuing a call after notice, you consent to such recording where permitted by law.

Chat and Video Communications
We may retain chat and video interactions for service improvement, training, and documentation.

Consent to Communications
By providing your contact information, you agree to receive communications from us.

Consent to receive SMS messages is not a condition of purchase.

Sharing of Information
We do not sell or share your personal information for third-party marketing.

We may share information with trusted service providers that support our operations (e.g., hosting, communications, analytics), provided they are contractually required to safeguard and use it only on our behalf.

We may disclose information when required by law or to protect our rights and safety.

Data Storage and Processing
Your information may be stored and processed using third-party systems, including cloud providers and communications platforms, solely to support our business operations.

Cookies and Tracking
We use cookies and similar technologies to enhance user experience and analyze website usage.

You may disable cookies through your browser settings; however, some features may not function properly.

Email Communications
You may receive service or promotional emails from us. You can opt out of marketing emails at any time using the “unsubscribe” link.

Data Retention
We retain personal information and communication records only as long as necessary to meet business, legal, and regulatory requirements.

Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy
We may update this policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of those changes.

Contact Us
SDC welcomes your questions or comments regarding this policy. If you believe that SDC has not adhered to this policy, please contact SDC at: